Augos Enhances Customer Support with Dedicated Account Managers and a Streamlined Help Centre
At Augos, we're committed to providing our customers with the best possible experience. That's why we're excited to announce two major enhancements to our customer support offerings: dedicated Account Managers and a streamlined Help Centre.
Personalised Support with Dedicated Account Managers
We recognise that every customer is unique and has specific needs. To ensure you maximise the benefits of the Augos platform, we've appointed Key Account Managers who will offer personalised assistance starting in Q1 2025. Your dedicated Account Manager will be your primary point of contact for all your Augos-related needs, providing support, guidance, and expertise to help you achieve your goals.
Streamlined Help Centre for Quick and Easy Support
In addition to dedicated Account Managers, we've also launched a streamlined Help Centre to provide you with quick and easy access to the support you need.
The Augos Help Centre features:
- Ticketing System: Log and track your support issues, ensuring that your requests are handled efficiently and effectively.
- Comprehensive Knowledge Base: Find answers to your questions and learn more about the Augos platform with our detailed page overviews and self-help guidance.
- Wattson Chatbot: Launched on live.augos.io and augos.co.za, Wattson provides instant assistance, ensuring you have support whenever you need it.
Our Commitment to Customer Satisfaction
These enhancements to our customer support offerings demonstrate our ongoing commitment to providing you with the best possible experience. We believe that by providing personalised support and easy access to information, we can empower you to get the most out of the Augos platform and achieve your energy and environmental monitoring goals.
We're confident that these changes will make a positive impact on your experience with Augos. As always, we welcome your feedback and suggestions as we continue to enhance our platform and services.
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