Industries | Hospitality | Concessionaire Billing

Hospitality:  
Concessionaire Billing & Utility Recovery

Recover shared utility costs accurately and transparently in every hospitality environment, from resorts and casinos to lodges and mixed-use
properties. Augos equips you with the data and tools to
allocate costs fairly, prevent disputes, and strengthen
financial oversight, all from a single cloud platform.
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The Challenge:
‍Fair & Accurate Utility Cost Allocation

Hospitality properties with leased spaces often encounter several pain points when it comes to utility management:
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Variable Consumption:
Each concessionaire uses utilities differently depending on their function and hours of operation. Flat-rate or averaged billing methods ignore this, leading to unfair or disputed allocations.
Shared Infrastructure with Irregular Load Profiles:
Common equipment such as HVAC systems, central chillers, and kitchen exhausts serve both tenanted and non-tenanted areas. Their usage patterns are non-linear and can’t be split evenly across tenants without precise data.
Complex Billing:
Manually reconciling utility bills with tenant usage is time-consuming and prone to errors, leading to potential disputes and financial losses.
Lack of Granular Data:
Without detailed, real-time data, it's difficult to identify inefficiencies, track consumption trends for individual tenants, or validate billing discrepancies.
Revenue Leakage and Financial Risk:
Poor allocation undermines financial accuracy. When costs aren’t fully recovered, the property absorbs the loss, eroding margins and making utility management a recurring risk.
Multiple Energy Inputs and Supply Pathways: 
Modern hospitality sites often have a mix of municipal supply, solar, generators, and battery systems. Traditional allocation models rarely account for this complexity, increasing the risk of missed costs or cross-subsidisation.

The Augos Solution: Precision, Transparency & Recovery

Augos provides a purpose-built measurement and billing platform designed for the realities of hospitality environments with shared infrastructure and diverse utility needs. Our solution enables accurate utility cost allocation and seamless recovery from tenants.
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Granular, Time-Based Utility Measurement:
Capture detailed usage data every 60 seconds across electricity, water, diesel, and gas. This enables precise allocation at each tenant’s point of supply, even when usage varies by time of day or operational cycle.
Accurate Cost Allocation:
Allocate costs fairly by combining real-world usage with logical groupings, common area splits, and contractual rules. Augos ensures each tenant is billed for what they actually use, no more and no less.
Integrated Bill Verification & Dispute Prevention:
Our platform automatically verifies utility bills against measured data, highlighting billing errors, overcharges, or under-recoveries. This reduces manual effort and prevents revenue leakage from inaccurate invoicing.
Tariff Optimisation:
Augos analyses your historical energy usage and current tariff structures to recommend the most cost-effective plan for your entire property. This ensures that overall utility costs are minimised, benefiting both the property owner and the tenants. Our team also handles the administrative complexities of implementing tariff changes with supply authorities.
Risk Mitigation & Financial Assurance:
Proactive monitoring and real-time alerts ensure data integrity, continuity, and minimal downtime for your measurement hardware. This reduces the burden on your team and provides financial assurance by preventing costly inefficiencies and unanticipated expenses.
Cloud-Based Access & Audit Trails:
All data, billing records, and reports are accessible in the cloud with full visibility for property managers, concessionaires, and finance teams. Augos supports compliance and transparency while reducing administrative overhead.
All in One Platform

Strategic Measurement Pointsfor Accurate Allocation

Smarter Hospitality Starts with Insight

At Augos, we specialise in bringing clarity to complex utility scenarios. The foundation of fair allocation and accurate billing is precise measurement. Our platform is built upon deploying robust, high-accuracy sub-metering solutions tailored to the specific needs of each area and utility type.
01
Initial Consultation
Consultation and Platform Demo
Meet with our team to discuss your current measurement & site setup, explore the platform’s capabilities, and see first hand how Augos can help.
02
Custom Proposal
Custom Solution Proposal
Receive a tailored proposal built specifically around your infrastructure, data needs, and operational requirements, outlining exactly how Augos will deliver value.
03
Implementation Plan
Hardware Implementation
Deploy high resolution electricity measurement hardware with the guidance and support of our experienced team, ensuring accuracy from day one.
04
Implementation Plan
Platform Onboarding
Get comprehensive training and hands on support from our onboarding specialists, enabling your team to confidently use the platform from the start.
05
Ongoing Partnership
Access to Our Team of Experts
Tap into our experienced team of specialists whenever you need support or advice. Our experts are available to help you interpret energy data, identify inefficiencies, implement improvement strategies, and get the most value from your Augos platform.
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Augos Solutions

Ready to bring clarity and control to your Utility Billing?

Contact us today to learn how Augos can enable fair cost recovery and provide
the foundation for truly accountable energy management.
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 Augos Experts

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Chris
Geary
Energy Strategies
Strategic Planning
Digitising Business Operations
Sustainability Initiatives
Renewable Energy Integration
Chris leads our Renewable Energy Strategies & Sales team, bringing over ten years of experience and a deep understanding of complex systems.
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bernard@augos.io
Mary-Anne
Schutte
Tariff & Billing Expert
Bill Verification
Tariff Analysis
Sub Billing
Billing Disputes
Mary-Anne has more than ten years experience in tariff and billing related issues and focuses on cost mitigating strategies.
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bernard@augos.io
Maretha
Lubbe
Online Measurement & Reporting
Energy Measurement
Tariff & Billing
Energy Distribution Analysis
Environmental Reporting
Maretha leads our Energy Measurement team, possessing a keen understanding of operational cost drivers and the metrics required to monitor them.
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bernard@augos.io
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