Case study · Hospitality

35% less energy at One&Only, at zero cost.

The prestigious One&Only Cape Town partnered with Augos to hit an ambitious 30% energy reduction target. Comprehensive measurement pinpointed the waste, and a zero-cost, human-centric energy management programme delegated accountability to the teams driving the usage. The result was a verifiable 35% reduction in three months, achieved entirely through behavioural and operational change.

35%
Energy reduction in three months
Zero cost
Behavioural interventions only
30%
Original target, exceeded
3 months
Time to result
ClientOne&Only Cape Town
IndustryHospitality
LocationCape Town
ServicesEnergy efficiency · Custom dashboards · Behavioural programme
Published
The short version

The challenge: an ambitious 30% reduction target

The management team at the renowned One&Only Cape Town was tasked with an extremely challenging objective: a 30% reduction in hotel energy consumption within a tight three-month timeframe. Augos was engaged to bring its platform and engineering expertise to bear.

The first phase was a comprehensive measurement installation, to baseline consumption and identify specific opportunities across the large, complex property, moving beyond aggregated utility bills to granular, real-time data.

Discipline as much as technology

This project set an early benchmark for behavioural energy management in South Africa's high-end hospitality sector. It showed that significant savings could be achieved through operational and behavioural change before any capital expenditure, proving that efficiency is as much about human discipline as it is about technology.

The human-centric strategy

The key insight from the measurement phase was that, while engineering controls were necessary, rapid savings would require far wider engagement. Rather than limiting responsibility to the engineering team, Augos delegated accountability to the individuals and units responsible for the usage:

Supported by the expertise of both the hotel's engineers and Augos, this created personal involvement and rapid buy-in, ensuring compliance and the sustained effectiveness of the changes.

Verifiable results and impact

The three-month programme comfortably exceeded the target:

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Common questions

How did One&Only Cape Town achieve 35% savings?

A comprehensive measurement installation pinpointed the waste, then a zero-cost, human-centric programme delegated accountability to the departments driving the usage. The result was a 35% reduction in three months.

Did the savings require capital investment?

No. The 35% reduction was achieved entirely through zero-cost operational and behavioural interventions, before any capital expenditure.

What was the human-centric strategy?

Instead of leaving efficiency to the engineering team, each department, such as housekeeping, kitchen and spa, was made responsible for its own measured usage, turning consumption into an accessible KPI.

What interventions were used?

Zero-cost behavioural shifts: HVAC optimisation standards, new room check-in and check-out procedures, and frequent spot checks backed by verifiable data.

How long did it take?

Three months, against an already tight timeframe and an ambitious 30% target.

Why did measurement matter so much?

Granular, accurate data made each team's usage visible and gave accountability something concrete to act on, which is what made the behavioural change stick.

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