Augos Energy / Bill verification
Bill verification for Eskom and municipal accounts
Is this bill right?
Augos rebuilds every bill from your own meter and the tariff, line by line, and shows the variance in rand and percent. Managed by default: we capture the bills, you get the queries.
Augos is the energy back office for multisite businesses in South Africa: energy management software, bill verification and independent advisers, checking what every site should pay against the meter and the tariff.
Managed bill verification R145 a month per bill point, ex VAT
Customer resultR377,352.68 ex VAT between the City's original and re-billed charges at one Engen site
The method
A total can pass while two lines fail.
1
Meter the supply
An Augos meter on each billing point records energy and demand every 60 seconds.
2
Price it on the tariff
The tariff engine prices the readings on the exact tariff the utility bills.
3
Compare line by line
Energy by period, demand, network access and fixed charges, each with its variance.
4
Query and claim back
We prepare the query or claim for you to submit, and check that the credit reaches the bill.
Run it on the record
One bill, line by line.
One bill, line by line
Illustrative| Line | Billed | Augos estimate | Variance | Status |
|---|---|---|---|---|
| Active energy, peakkWh | 18,400 | 21,600 | +14.8% | Under-billed |
| Active energy, standardkWh | 41,200 | 41,050 | −0.4% | Within ±5% |
| Active energy, off-peakkWh | 29,800 | 29,900 | +0.3% | Within ±5% |
| Maximum demandkVA | 640 | 552 | −15.9% | Over-billed |
| Network accesskVA | 800 | 800 | 0.0% | Within ±5% |
| Totalrand, ex VAT | R318,240 | R316,900 | −0.4% | Within ±5% |
The total passes a total-only check. Line by line, peak energy is under-billed and demand is over-billed.
Illustrative bill, not a customer. Variance is the estimate minus the bill, over the estimate.
Customer results
Errors found, queried and corrected.
Engen Highveld One Stop
R377,352.68
Ex VAT: the difference between the City of Ekurhuleni's original and re-billed charges for September to December 2023, once an unapplied credit was traced. From the City's own rebill workings, shown ex VAT at 15%.
Read the Engen Highveld One Stop case study ›Vineyard Hotel
Reversed
Incorrect council demand charges, after the council tested and corrected its meter when Augos data did not show its kVA spike.
Read the Vineyard Hotel case study ›Customer results, published with permission. The basis is stated on each card.
Deployed with the installer app and live minutes after installation. How we deploy ›
Free site assessment
Assess your measurement point and get a quote.
Tell us the site type, supply size and number of sites, photograph the measurement point, and we quote. Electricity now; water, gas and fuel next.
What it costs
A fixed fee per bill point.
Managed bill verification is R145 a month per bill point, ex VAT. R450 a month per meter, ex VAT, covers every module. Tariff implementation is from R35,000, ex VAT.
Questions
Why is my electricity bill so high?
Usually one of four things: the wrong tariff, estimated readings, a demand charge set too high, or a billing error. A line-by-line check against your own meter shows which.
Do I need Augos meters?
Yes. The bill is rebuilt from your own metered readings, so each billing point needs a meter. Fitting one is usually cheaper than adding a modem to the meter you already have, and it gives calibrated data you can dispute on.
Who captures the bills?
We do. Bill verification is managed by default: we capture each bill, rebuild it and send you the queries.
Can overcharges from past bills be recovered?
Often, yes. In South Africa, billing claim-backs can reach back up to 36 months, so once we have your measured data, historic errors can still be disputed.
What about undercharged bills?
A utility can also recover what it under-charged, going back up to 36 months, so a bill that looks cheap now can land as a large back-bill later. Measuring what you actually use shows the gap as it builds, so you can provide for it.
Does Augos take a cut of what is recovered?
No. Managed bill verification is R145 a month per bill point, ex VAT. It is a fixed fee, whatever it finds.
When will we see the first checked bill?
It follows your billing cycle. A bill can only be checked once a full billing period has been metered against it.
Can you handle multiple sites?
Yes. Every billing point is checked the same way, and a whole portfolio runs on one platform.