Augos Factory / Contact
Contact
Talk to a manufacturing specialist, not a call centre.
New to Augos Factory? Book a 30-minute call on one of your lines. Already a customer? Log in and raise a support request from the platform.
New customers
Book a demo
A 30-minute call with a manufacturing specialist, on one of your lines.
Sales: 087 093 6174 · sales@augos.io
Book a demoExisting customers
Get support
Log in and raise a support request from the platform, or call the support line.
Support: 087 093 6174 · support@augos.io · Monday to Thursday, 08:00 to 17:00; Friday, 08:00 to 16:00
Log inPartners, students, media
Everything else
Consultants and integrators, lecturers and students, and press enquiries.
Resource intensity
Send twelve months of bills
Email your last twelve monthly electricity bills and a production summary for the same months to sales@augos.io, with "Resource intensity" in the subject. PDF or spreadsheet, as your supply authority sends them.
A manufacturing specialist replies within two business hours to set a 30-minute call. We work out your energy per unit and show where it is worth measuring on your site.
What to send
- Twelve consecutive monthly electricity bills, every page
- Monthly production for the same months, in the unit you plan with: tonnes, litres, cartons or pallets
- Water, gas or steam bills too, where the site has them
Where we work
Sites measured in all nine provinces and on six continents
Augos is based in Durbanville, Western Cape, and has measured sites in all nine provinces of South Africa. Across Africa it has measured sites in ten more countries and territories: Botswana, Ghana, Kenya, Lesotho, Mauritius, Namibia, Nigeria, Réunion, Zambia and Zimbabwe. Further afield, it measures energy in the United Kingdom and Jamaica, sensing in France, Chile and New Zealand, and sites in the UAE.
The service does not depend on how near your plant is. Your team mounts the sensor and the Augos Operator Terminal with our guidance, and the rest runs remotely or comes to you:
- Head office: Augos, Unit 7, The Crest Estate Office Park, 154 Goedemoed Road, Durbanville, 7550
- Office hours: Monday to Thursday, 08:00 to 17:00; Friday, 08:00 to 16:00.
- Visits by appointment. Directions in Google Maps ›
Where Augos has measured sites · national, regional, global
Measured1 · National
9 provinces
76 towns in South Africa, from the head office in Durbanville
Durbanville
2 · Regional
11 in Africa
countries and territories with measured sites: South Africa, Namibia, Botswana, Zambia, Zimbabwe, Lesotho, Kenya, Nigeria, Ghana, Mauritius and Réunion
3 · Global
6 continents
17 countries and territories in all: energy in the United Kingdom and Jamaica, sensing in France, Chile and New Zealand, and sites in the UAE
Towns from measured sites on the Augos platform, Augos job records and the 2025 production-line study; one mark per town, customers unnamed. Countries shaded where Augos has measured sites; small islands marked with a ring. Simplified outlines.
Your first line
The specialists you'll be dealing with.
Whatever you need, one of these is the person who handles it. You speak to them directly.
Sales manager
Abrie
Projects, rollouts and multi-site deployments.
Implementation and support manager
Lizl
Onboarding, deployment and day-to-day support.
Business development manager
Beate
New business and partnerships.
Financial manager
Angela
Billing, invoicing and accounts.
CEO
Tim Stevens
Corporate strategy.
Questions
Getting in touch, answered
Can you visit our plant?
After the first call, a specialist can arrange to walk the line with you.
I am an operator with a terminal problem. Who do I call?
Tell your supervisor, who can raise a support request from the platform.
Start with one line.
Thirty minutes with a manufacturing specialist.
- One line, one sensor, one terminal
- Losses in hours, with your own rand estimate
- Prices in rand, ex VAT
A manufacturing specialist replies within two business hours to set a 30-minute call.