Augos Factory / Optional extras / Maintenance calls
Optional extra for maintenance managers
Every breakdown, timed from call to fix.
Operators call maintenance from the line. Technicians accept, scan in at the machine and close the job on their own phone or a rugged handheld we supply. Each breakdown shows how long it waited for a technician, how long the repair took and how long the repair stood still. You then know whether to fix dispatch, spares or skills.
Inside one breakdown
IllustrativeIllustrative stop, not a customer. Timestamps are system-generated and cannot be edited.
One tap from the line
No radio, no phone call, no hunting for a technician. The clock starts the moment the operator presses call.
One timeline both teams agree on
How long the line stood before maintenance was called, how long it waited for a technician and how long the repair took. Production and maintenance stop arguing about whose minutes they were.
Two managers, one record
For the maintenance manager: times both sides agree on. For the production manager: no more chasing maintenance on the radio.
From the line to the technician
Every tap starts the next clock.
One illustrative breakdown, five taps. The terminal and the technician's phone or handheld show the same call at the same time.
One breakdown, step by step
IllustrativeTue 10:04 · 4 minutes into the stop
1. The operator calls
The operator presses Request assistance on the terminal, then the teal tick. The call reaches the Assist app with the stop reason on it.
Operator Evaluation ends at 4 min. Technician Response starts.
Illustrative stop, not a customer. Recreated screens of the Augos Operator Terminal and the Assist app on demo data. Timestamps are system-generated and cannot be edited.
What the stages tell you
Long waits, long repairs and long holds need different fixes
A stop takes one of two paths. If the operator clears it alone, it is Operator Resolution. If maintenance is called, it is Operator Evaluation and then the technician stages.
| Where the time goes | On your screen | What it usually points to |
|---|---|---|
| Deciding to call maintenance | Operator Evaluation | The line team needs a clear rule for when to call |
| Cleared by the operator, no call made | Operator Resolution | Which faults the line team can own, and how fast they clear them |
| Waiting for a technician | Technician Response | Dispatch, cover per shift, or technicians on the wrong side of the plant |
| Repairing | Active Wrench Time | Skills, tools and the method for that fault |
| Repair on hold | Inactive Wrench Time | Spares, permits or a second pair of hands |
Screen names are the labels in the Unplanned Stoppage Analysis report.
Reliability numbers, without a spreadsheet
MTTR and MTBF per machine and fault
Mean time to repair and mean time between failures are calculated from the timestamps, per machine and per fault, every day. They sit beside your CMMS work orders rather than replacing them.
Questions
Maintenance calls, answered
Does it replace our CMMS?
No. It makes your CMMS more accurate. Your CMMS knows when a work order was opened and closed. Augos records when the line stopped, when maintenance was called, when the technician arrived and when the line ran again. Through the Augos API, each stop can be linked to its work order, so MTTR and MTBF rest on downtime measured at the line.
Can we plan preventive maintenance on run hours?
Yes. The sensor counts the hours each line has actually run. Plants use that, with the breakdown history for each fault, to schedule preventive maintenance and wear-part changes on run hours rather than the calendar.
What do technicians have to do?
Accept the call, scan the QR code at the machine, and end the repair. Holding a repair is one more tap. We train technicians alongside operators.
Do we need the standard plan?
Yes. Maintenance calls extend the line record, so each line needs the sensor and terminal of the standard plan.
Related
Preventive maintenance › Planning maintenance from the time between failures the calls record.
Walk through one of your breakdowns.
Thirty minutes with a manufacturing specialist and your maintenance manager.
- The call, the accept, the scan and the hold
- MTTR and MTBF for your machines
- Prices in rand, ex VAT
A manufacturing specialist replies within two business hours to set a 30-minute call.