Custom billing periods, and splitting an account

If you bill tenants on a cycle that is not the calendar month, tell Augos the cycle and your monthly deadline, and ask for it to be recorded against the account rather than agreed in a single email. Splitting one utility account across distribution boards, departments or tenants is something support produces for you.

Custom billing periods

Landlord and tenant recovery billing very often runs on a non-calendar cycle, for example the 19th of one month to the 19th of the next. Reports produced for calendar months will not match what you need to invoice.

Send support@augos.io:

1. Your billing cycle, stated as dates.
2. The date each month by which you need the reports.
3. Which units or points the reports must cover.

Ask for these to be recorded on the account. Where this has lived in one person's head, reports have gone out for the wrong period when that person was away.

Splitting an account

Send the utility account and say how you want it split. Common shapes:

• Across distribution boards, where each board serves a tenant or an area.
• Across departments or cost centres, with weightings. See Reallocating meters between cost centres.
• Between two parties sharing a single supply.

Support produces the split from the underlying meter data and will check the data quality for the period at the same time, so you know the split rests on clean readings.

What to check when you receive a split

• That it covers the whole period you asked for. A split spanning several periods can export only one period's line items, and this has happened.
• That it reconciles to the invoice total. If it does not, the most common reasons are the wrong utility's invoice being used, or the split having been produced without the bill adjustment applied. Ask for it to be re-run rather than reconciling by hand.

Good to know

• Confirm the utility type on the invoice before sending. Water and electricity accounts from the same municipality look similar and have been mixed up.
• If a metered property changes hands, the new owner needs reports, invoices and a stated billing period set up from scratch. Flag a change of ownership as soon as it happens rather than at the first month end.
• Where a split cannot be derived because the supply is not metered separately, no amount of arithmetic will produce it. See Virtual measurement points.

Still stuck

Email support@augos.io with the utility account, the billing period as dates, and how the split should be structured.