Knowledge base / Support / Hardware and site work
Hardware and site work
The equipment in the panel and the work that happens on site: meters, current transformers, pulse units, installations, relocations and cancellations.
Cancelling, deactivating or moving a meter
Three different things get called the same thing.
Current transformers explained, and changing a CT ratio
A current transformer scales the current in a cable down to a level the meter can read safely.
Is the meter faulty? Repair, replace, and the swap test
Swap the SIM with one from another point.
New meters and installations
Send the signed installation form with the consumption details and serial numbers to support@augos.io.
Power quality, dips and surges
Standard Augos meters record at sixty second intervals, so a dip lasting a fraction of a second is averaged out.
What is installed on your site
A meter in or near the distribution board, current transformers around the conductors, an antenna and a SIM.
What the platform cannot tell you
A meter measures everything behind it as one number, so it cannot itemise usage per machine.