Installer app
The free phone app that guides a qualified electrician through fitting and commissioning an Augos Electricity Meter or an Augos Pulse, checks it reads correctly, and records the install.
First time? Watch the four-minute narrated guide to a first install, with subtitles, on How we deploy.
1 · What it is
The installer app is a web app the electrician opens on their own phone and adds to the home screen. It identifies the device from its QR code, records where it is, sets it up over the air, checks the live readings against the connection type and submits a record of the install with photos and GPS. By the end of the visit the device is live on the platform and the customer has the job card. See Deployment for how this fits the wider rollout.
The installer is responsible for the wiring and workmanship; Augos for the hardware. The Augos energy desk is on the phone in office hours; after hours the app guides the job and the desk reviews it in the next working session.
2 · Installing the app
The app lives at installer-app.augos.io and is added to the home screen from the phone’s main browser: Safari on iPhone or Chrome on Android, not a browser inside WhatsApp, Facebook or Instagram.
- iPhone: open the link in Safari, tap Share, then Add to Home Screen.
- Android: open the link in Chrome, tap the menu, then Install app or Add to Home screen.
Launched from the home-screen icon, it opens like a normal app, without a browser address bar.
3 · The two devices
The app works out which device it is from the serial and shows only the steps that apply.
| Device | Serial | Power and reporting | Steps |
|---|---|---|---|
| Augos Electricity Meter (three-phase, 4G) | 13 letters and digits | Wired into the board, mains powered, reports every few seconds | 1 to 8, 11, 12 |
| Augos Pulse (4G), a pulse reader for water, gas and fuel meters | 10 digits | Clips onto an existing meter, battery powered, reports every 6 hours | 1 to 4, 9 to 12 |
4 · Step by step
- Start from the home screen, or scan the QR on the meter or box: the serial is filled in for you.
- Installation type and acknowledgement. Standalone installation, and the safety and liability acknowledgement: qualified and authorised to work near live boards and below-ground chambers. Selecting a type starts the job clock.
- Scan the device, or enter the serial by hand.
- Details: the measurement point name and hierarchy, the address, and a GPS reading with its accuracy.
- Metering connection (Augos Electricity Meter): LV star, LV single phase, MV star or MV delta, each with a wiring diagram, terminals numbered as on the meter.
- CT ratio (Augos Electricity Meter), read off the CT and sent to the meter; up to about 95 seconds through retries. A meter on a Rogowski coil takes its coil rating instead.
- VT ratio on medium-voltage jobs, from the VT nameplate.
- Live data (Augos Electricity Meter), checked against the connection type (section 5).
- Meter details (Augos Pulse): what is metered, the meter’s make, model and serial, its pulse constant and the dial reading now.
- Set and verify (Augos Pulse): the reading and ratio are written to the device with one magnet trigger and confirmed by a second.
- Photos: six for an Augos Electricity Meter, five for an Augos Pulse (section 6).
- Review and submit. If the connection drops, submit again: the app never creates a duplicate.
5 · The checks
On an LV star job the live readings should show:
| Reading | Expected |
|---|---|
| Voltage | 210 to 250 V on every phase |
| Current | A value on each phase with load; 0 A is a warning |
| Power | Positive on every phase; negative means a CT is on backwards |
| Power factor | 0.7 or higher |
| Frequency | 48 to 52 Hz |
| Signal | Shown on the live data screen; if it is weak, relocate the antenna and refresh |
These block activation and cannot be overridden: the CT ratio, the VT ratio on medium-voltage jobs, the PHASE ROTATION DETECTED and CT REVERSED ON PHASE banners, the CT WIRING FAULT DETECTED banner on MV delta, and on an Augos Pulse the pulse constant and the settings reported back. The phase rotation check needs load on all three phases, at least a tenth of each CT’s rating.
On MV delta, phase B reads 0 V and 0 A by design, and power and power factor are judged on the total only.
6 · Photos and the job card
An Augos Electricity Meter takes six photos: CT ratio, voltage leads, meter bottom terminals, meter top terminals, antenna placement and the DB board. An Augos Pulse takes five: meter nameplate, dial reading, device mounted, serial label and an overview. Photos are saved as they are taken.
On activation the customer is emailed the job card: the photos, the validation results, the installer’s notes, the time stamp and the GPS co-ordinates. Augos then reviews the photos and data and keeps the record for the life of the installation.
7 · If something goes wrong
| Problem | Try this |
|---|---|
| QR code will not scan | Clean the lens, move closer then slightly back, avoid glare and tap Switch Camera. If it still fails, enter the device ID by hand. |
| Power negative on one phase | Turn that CT so its arrow points to the load, unless a PHASE ROTATION banner names two crossed phases: then follow the banner. |
| Voltages read about 110 V or 63 V on a medium-voltage job | The VT ratio is not set. Set it from the VT nameplate. |
| Meter will not power up on a medium-voltage job | Supply terminals 24 and 22 from a line-to-line voltage, about 110 V; phase to neutral on a star VT is too low. |
| A coil rating card shows instead of the CT ratio | The meter is set as on a Rogowski coil. If it is on CTs, ask Augos to change it. |
| Camera or GPS will not open | Allow camera and location for the browser in the phone’s settings, then reopen the app. For GPS, step outside and recapture. |
| “Add to Home Screen” or “Install” is missing | Make sure you are in Safari (iPhone) or Chrome (Android), not an in-app browser. |
| Will not submit | Check the connection and press Submit again. It is always safe to retry. |
Stop and escalate if the wiring is unclear or unsafe, or the readings make no sense after the checks. The full troubleshooting guide is in the app.
8 · Common questions
How do I get the installer app?
It is a web app, opened at installer-app.augos.io in Safari on iPhone or Chrome on Android, and added to the home screen, where it opens like a normal app.
Who uses it?
The qualified electrician fitting the device: your own technician or your usual contractor. No specialist Augos technician needs to be on site.
How do I know the install worked?
The app shows the live readings on the spot and blocks activation on the faults that cannot be corrected later. Then the job card arrives by email.
Does it work without signal?
Progress is saved on the phone at every step, and photos as they are taken. The meter itself needs mobile signal to report, which is why the app checks it.
Is there a guide for a first install?
Yes. The four-minute narrated guide on How we deploy walks through every screen, with subtitles for watching on site with the sound off.