Knowledge base / Support
Support
Fifty-nine articles written from the questions that reach support@augos.io most often, grouped by what you are trying to do.
Access and login
Getting into the platform, and getting the right people the right view.
Finding your way around
What each page is for, how the measurement point hierarchy fits together, and why a figure you read yesterday can change today.
Missing or unexpected data
Data that is missing, late or obviously wrong.
Water and other utilities
Water, diesel, tank levels and third-party feeds.
Tariffs and costs
How cost gets onto the platform and why it sometimes does not.
Bill verification
Bill verification compares the utility invoice against what Augos measured on your tariff.
Cost allocation and tenant billing
Dividing one utility account across tenants, departments or cost centres, and getting the monthly report out without emailing anyone.
Alerts and triggers
Triggers watch a measurement point and notify you by email, WhatsApp or short message when it crosses a threshold.
Exports and API
Getting measurements out of the platform, by download or by API.
Hardware and site work
The equipment in the panel and the work that happens on site: meters, current transformers, pulse units, installations, relocations and cancellations.
Working with Augos support
How to log a request so it gets picked up quickly, what happens next, and which jobs only Augos can do.