Knowledge base / Support / Tariffs and costs
Tariffs and costs
How cost gets onto the platform and why it sometimes does not. Consumption comes from the meter; cost is calculated from a tariff, and the tariff is usually what is wrong.
The annual tariff changes, and what to expect
Municipal tariffs change on 1 July and Eskom on 1 April.
The charges on your bill explained
The lines that generate the most questions are charged on capacity rather than energy, so they do not move with how much you used.
Kilovolt-amperes, kilowatts and power factor
Kilowatts are the power you actually use.
Why the landlord and the sub-tenant are on different tariffs
Tariff class follows the voltage supply is delivered at.
Maximum demand, and how to reduce it
You are not being penalised for crossing a threshold.
There is no cost showing on the platform
Consumption is measured by the meter; cost is calculated from a tariff.
Notified Maximum Demand, and changing tariff
Excess network access charges month after month mean your notified maximum demand sits below what the site draws.
Time of Use windows, seasons, and when cost does not match consumption
Consumption matching the utility account closely while the cost does not is the signature of time-of-use period times, not a metering problem.
Where to find your current rates
The rates applied to your site are printed on the Cost Breakdown report.