Knowledge base / Support / Working with Augos support
Working with Augos support
How to log a request so it gets picked up quickly, what happens next, and which jobs only Augos can do.
How to log a request, and what to include
Email support@augos.io, not an individual.
What support can do for you, and what you can do yourself
A lot of what customers email about every month can be pulled in under a minute on the platform.
What to expect once you have logged a request
Most requests are answered the same day, and a back-end change is usually done within the hour.