Knowledge base / Support / Working with Augos support / What support can do for you, and what you can do yourself

What support can do for you, and what you can do yourself

Quite a lot of what customers email about every month can be pulled in under a minute on the platform. Equally, a number of common needs can only be done by Augos. Knowing which is which saves everyone time.

You can do these yourself

Pull any report: Dashboard, Consumption Breakdown, Technical Analysis, Cost Breakdown, Time of Use, Cost Allocation, Charting.
Download data in Excel or comma separated values, at the interval you choose.
Recalculate a Cost Allocation report from the three-dot menu.
Capture a bill and run a bill verification.
Change the date range on any page that supports one.
Log in and reset your own password.
Set up triggers and notifications.

The platform runs around the clock, including when the Augos office is closed. If your month-end falls on a public holiday you are not dependent on anyone being at a desk.

Only Augos can do these

Add, amend or remove users, and change user levels.
Make new measurement points visible.
Rename measurement points (free, just email the change).
Load or amend a tariff scheme.
Change a current transformer ratio, and trigger the recache that makes it apply historically.
Flip the polarity on a point.
Change pulse ratios and pulse log channels.
Remove a data spike and recalculate the affected period.
Fill a gap with interpolated or comparable-day data.
Recalculate or recache a point's tariff reports.
Delete a captured bill from the back end when the interface refuses.
Reallocate meters between cost centres.
Issue and renew API tokens.
Reset a meter remotely, check its network and data allocation.
Produce bulk and historical exports for deactivated sites.
Restructure the site hierarchy or billing points.

Augos will also do these on request

These are services rather than fixes, and are worth knowing exist:

Load your bills and run the verification for you. Email the account as a portable document format file. A large share of verification work is done this way.
Split a utility account across distribution boards, departments, cost centres or tenants.
Produce tenant statements per unit, including for vacant periods.
Compare units against each other or period on period.
Review your tariff and advise whether a change would be worthwhile. A high-level review is free; a full analysis is quoted.
Evidence supply outages and voltage dips from interval data for an insurance claim.
Rent out quality of supply loggers.
Quote and arrange hardware: replacement meters, current transformers, antennas, pulse units, and technician visits.

Training

Ask. A short session over video call is routinely offered and is usually enough. The self-service user manual is at https://augos.co.za/energy/kb/platform/how-it-works/.

If you find yourself emailing for the same report every month, that is a training signal rather than a support ticket. Say so and someone will show you.

Still stuck

Email support@augos.io and describe the outcome you want.