Knowledge base / Support / Finding your way around
Finding your way around
Orientation. What each page is for, how the measurement point hierarchy fits together, and why a figure you read yesterday can change today.
Choosing a date range, and when the date picker will not cooperate
If the picker will not go past a certain day, that day is usually the last one the meter published.
How current is my data, and why does a past reading change
Meters record every 60 seconds and buffer readings when they lose connection, then publish the backlog.
Site hierarchy, measurement points and "Not Measured"
A parent point already includes everything beneath it, plus a calculated Not Measured node.
Virtual measurement points
A virtual point combines real meters arithmetically.
Which page answers which question
A map from what you want to know to the page that shows it.