New meters and installations
Send the signed installation form with the consumption details and the serial numbers to support@augos.io or follow the installer app. Augos activates the points and confirms back, quoting the full point path and the serial for each one.
What you get back
A confirmation naming each point in full and its serial, for example
Site|Building|Area (PM…). Check these against what was physically fitted. A serial
transcribed wrongly produces a point that never comes online, and it is much easier
to catch on the day than a month later.
After activation
- Verify the point actually comes online. Augos will usually flag a point that has not, but check on your side too.
- Ask for visibility for the right people. Newly created points are automatically visible to existing users. See Getting a colleague access to your site.
- Get a tariff loaded. A new site with no tariff produces consumption and no cost. Send the most recent utility account. See There is no cost showing.
- Run a bill verification. This is how you find out the tariff and the current transformer ratios are right, rather than discovering it a year later.
- Check the point names. Renaming is free and takes an email. Sites are often commissioned with the electrician's naming.
New pulse units for water
These require a purchase order and a signed service level agreement addendum before fulfilment. Commissioning needs two timestamped manual readings so the pulse ratio can be confirmed against real consumption. See How water metering works.
Still stuck
Email support@augos.io with the site, the serials, and the signed form.