The automated bill verification emails
Augos sends two kinds of automated bill verification email: one saying a variance was found, and one saying no bill has been captured for a period. Neither means you have done something wrong. Both are prompts to look.
The variance email
It contains:
- The tariff scheme name and the bill period
- The Augos estimate and your captured bill figure
- The variance as a percentage, calculated as the estimate minus the bill, divided by the bill
- Who completed the verification and when
- A comparison against the recent average across your verified periods, flagged as a noticeable change where relevant
- A note where earlier periods have no bill captured
- Three action links, and an unsubscribe link
The email itself lists the usual causes: the utility overcharging, incomplete metering (a meter offline, or one of several site meters not reporting), or a tariff configuration that needs updating.
The action links
The three links are requests to Augos, not self-service controls:
- Have a billing expert investigate this
- Check if I'm on the right tariff
- Load and analyse my bills for me
Clicking one raises a request on the Augos side. It is worth knowing that these are not browse-safe buttons: a click generates a notification to support and someone will follow up.
The "verification not complete" email
This goes out when no bill has been captured for a period. It is a reminder, and
the fix is either to capture the bill or to email it to support@augos.io and ask
for it to be loaded.
What to do
- Read the variance percentage and its sign. A negative variance means the Augos estimate came out below the bill.
- Do not assume you captured it wrongly. Check the shape of the variance against Understanding a bill verification variance.
- If it is unclear, use one of the action links or reply to
support@augos.iowith the account attached.
Good to know
- Customers frequently read a negative variance as their own mistake. It usually is not. The most common cause in the July and August window is the tariff changeover, not a capture error.
- If the emails are going to the wrong people, or you want them to go to more people, say so. Recipients are configurable.
Still stuck
Reply to the notification, or email support@augos.io with the point path and the
month.