Deleting or correcting a captured bill
Deletion from the interface is not possible. Email support@augos.io and they will delete it from the back end, usually within the hour.
Why you would need to delete one
- A utility issued a combined account covering a longer period, and the shorter periods already captured are in the way.
- Values were captured incorrectly.
- You need a multi-month verification report and the overlapping single-month bill has to go first.
What to do
- Email
support@augos.iowith the point path and which bills to remove. Say what you are trying to achieve, for example a two-month verification, so the date range can be set at the same time. - Once the bills are removed, re-capture. If the picker still refuses the range, ask support to set it.
Good to know
- Deleting a captured bill does not delete your metered data. Only the captured utility figures and the verification built on them go.
- If a bill was captured against the wrong measurement point, say so. The fix is the same but support needs to know where it should have gone.
Still stuck
Email support@augos.io with the point path, the bills to delete, and what you
need to do afterwards.
More in Bill verification
Other questions support is asked about this.
Bill verificationThe automated bill verification emailsBill Verification, step by stepA charge is missing, or the report saved but looks emptyDate rules, and "invalid date range"